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Reservation Terms and Conditions

Electronic Communication Consent:

  • By using our Sites and Services, you consent to receiving electronic communications, including email, text messages/SMS, or mobile push notifications, as per our privacy policy here. To opt-out or be removed from our customer database, please contact the venue of your reservation.


Reservation Courtesy:

  • If any changes, updates, or cancellations to your reservation are needed, please inform the restaurant as a courtesy.


Deposit and Cancellation Terms:

  • Standard Reservation: A $30 deposit per seat, including children, is required.

  • Group Bookings (9 or More Guests): A $250 deposit is required.

  • Deposits will be credited towards your final bill, with refund options available post-meal.

  • Cancellations are accepted up to 72 hours before reservation time.

  • No-Show Fee: A $200 charge per absent guest will be enforced.


Payment and Additional Charges:

  • All card payments incur a 1.5% surcharge.

  • Saturday Surcharge: 5% on total bill.

  • Sunday/Public Holiday Surcharge: 10% on total bill.


BYO Policy:

  • BYO is available with a $50 corkage fee per 750ml bottle (one bottle per guest limit). Bottles must not be listed on our wine menu.


Refund Processing:

  • Refunds typically appear within 7-10 days on statements. Processing fees by banks and payment networks may apply, with additional fees varying between 3%-10% based on the transaction.


Seating Allocation and Special Requests:

  • Tables are assigned based on availability at the time of reservation.

  • We endeavor to accommodate special requests to the best of our ability.


Policy Acknowledgment:

  • Please review our reservation policy and terms & conditions thoroughly before booking. Our team is dedicated to ensuring a memorable dining experience at Samurai Teppanyaki House.


GDPR Compliance:

  • In accordance with the GDPR, you may request the amendment or deletion of your personal information from our database. For more information and removal procedures, please visit Now Book It's Privacy Policy.

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